According to the Consumer Code: – articles: L.221-18 – L.224-79 – L.224-91 – L.312-19 – L.313-34 you have 30 days to make a return request. If 30 days have elapsed since your delivery, we unfortunately cannot offer you a refund. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. Refunds will be made either in the form of a credit note to be used on the Dutch-wife.com website, or a standard refund (shipping costs are not refunded) depending on the buyer’s choice.


To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

The maximum delivery time for a purchase in the Dutch-wife shop is 60 days for France (logistic problem, …), beyond this time, if the customer has not yet received his product, he will be able to ask for a refund of his order. If the package is declared “delivered” by the delivery company (example: the post office, private package), and the customer says he has not received it, we will not be able to make a refund
First make sure you check the tracking of your package via the link provided in the confirmation e-mail of your order, if it says “delivered” but you have not received it in your mailbox it is possible that the item has been returned to the nearest post office, or that your neighborhood has received it. If your parcel/tracking letter indicates that it was delivered by our service provider (the post office, private parcel or other) we can no longer do anything.
 
The delivery can be extended in case of high demand to a period of 60 days maximum, if after this period the article has still not been delivered, you will be refunded for the full amount of your undelivered order.

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your claim.
If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a number of days.

If you have not yet received your refund, please check your bank account again first.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps, you still have not received your refund, please contact us at Contact@dutch-wife.com.

X
Shopping cart close